BWTF Production Policy
At BW Terrain & Forge, we pride ourselves on designing and delivering high-quality, custom gaming products tailored for hobby enthusiasts. While we handle the design and promotion, our trusted production partners manage the manufacturing process. This approach enables us to offer an extensive range of products without the overhead of maintaining inventory.
Once your payment is processed, your order is automatically sent to one or more of our production partners and enters their batch printing system. This efficient process allows us to offer competitive pricing and quick turnaround times. Most orders are printed, sorted, and packaged within 2-3 weeks. Please be aware that Grey Resin products (from Only-Games™) may take longer than 3-4 weeks to ship.
Due to the automated nature of our workflow, orders cannot be canceled or modified once they are submitted. This ensures a seamless process across multiple production facilities and time zones. Please take extra care to verify your selections and quantities before completing your purchase.
After production, items are shipped directly to you from the manufacturing facility. If your order includes products from multiple vendors, you’ll receive separate packages from each partner. Shipping costs from all vendors are combined at checkout to streamline the process. If the shipping cost seems higher than anticipated, this is likely due to multiple shipments in a combined order. You’ll receive individual tracking numbers for each shipment so you can track every part of your order.
If something isn’t right with your order, we’re here to help. Please email us at bwterrainforge@gmail.com with your order number, a description of the issue, photos of the items received, and the packing slip. Refunds, exchanges, or reprints are available in cases of production errors, damage, or defects.
PLEASE NOTE: Due to the custom, on-demand nature of our products, we cannot offer traditional returns or refunds for items that do not meet your expectations. Once a product is commissioned, the order is considered final.
For more information, please review our Refund Policy and Terms of Service.
