Terms of service

Effective November 3, 2026

BWTerrainForge.com (the "Site") is run by Body Works Studio LLC, doing business as BW Terrain & Forge ("we", "us"). These Terms apply when you use the Site or buy from us. By doing either, you agree to them. If you don't agree, please don't use the Site.

1. Who can use the Site

You must be at least 18, or the age of majority where you live, to place an order. If you are younger, a parent or guardian must place the order and agree to these Terms. Our products are not toys and are not suitable for children. They can be a choking hazard, so keep them away from children and pets.

2. Our products

We sell digital files and made-to-order products, including resin prints, gaming mats and custom design work. Print partners make most physical products, so they are produced after you order. Each product page describes what you are buying.

3. Other policies

These pages are part of these Terms: The Rulez, Returns and Refunds, Shipping and Downloads, and our Privacy Policy. If two of them disagree on refunds, Returns and Refunds controls. If they disagree on delivery, Shipping and Downloads controls.

4. Using the Site

Don't use the Site to break the law or violate anyone's rights. Don't try to hack, overload, scrape or interfere with the Site, or get around its security. Don't copy our Site content for commercial use. Viewing the Site and sharing links to it are fine.

5. Accounts and content you post

Keep your account information accurate and your login private. You are responsible for what happens on your account. We can suspend or close an account that breaks these Terms.

If you post photos, reviews or comments, you confirm that you have the right to post them. You give us a non-exclusive, royalty-free, worldwide license to display and share them for running and promoting our store. We can remove anything that breaks these Terms.

6. Orders, prices and taxes

Prices are in US dollars unless the Site says otherwise. Your total may include sales tax or VAT where we are required to charge it. We can refuse or cancel an order, including for a pricing error, suspected fraud or a breach of these Terms. If we cancel, we refund what you paid for that order. Approved members of our Reseller Program order under the program's terms.

7. Custom design orders

A custom design order is a paid service. You send a brief, we prepare concepts, you choose one, and we finish the approved design. Each product page says what is included.

Your request. You confirm that you own or have permission to use everything you send us, and that your request does not copy another company's characters, logos, faction symbols, names or products. If it shows a real person, you confirm you have their written permission. We may ask for proof.

Limits. We follow The Rulez. We can turn down or stop any request. Requests outside The Rulez are not accepted, even with changes to names or colors.

How we make it. We use outside software and service providers to prepare custom work. Your brief and reference files may be processed by them. Please don't send anything private or confidential.

Approval. You must review the design before you approve it, including its size, details and spelling. Approved designs are final. Extra work is quoted first.

Who owns the design. Custom designs and our working files are the property of BW Terrain & Forge. Your order buys a license to use the design, not ownership of it. Anything you sent us stays yours, and you give us permission to use it to make your design.

Your license. Once you have paid in full, you may print and use the design for your own personal hobby use. You may not sell, share, upload or give away the files, or sell prints, without a written agreement with us.

No promises of uniqueness. A design may look like other work. We don't promise that a design is one of a kind, that it can be registered or protected, or that no one else has rights in something similar. You can't rely on our review as legal clearance.

Images and marketing. We can use images of your design on product pages and in our marketing.

Later use. We reserve the right to revise a design and resell it at a later date. We won't sell a design showing your own original character, or a real person, without written permission.

8. Physical Product Upgrade

You can ask us to have an approved design printed. The upgrade has a $10 sourcing fee at checkout, and we keep it if you decline the quote. We look for a print partner, usually in your region, and send you a quote. Production starts only after you approve the quote and pay. The print partner makes and ships the order directly to you. If an order crosses a border, you pay any duties, taxes or fees charged on it.

9. Digital files

Unless a product says otherwise, digital files are licensed for personal, non-commercial use. You may print and paint them for your own hobby. You may not resell, share, upload or redistribute them, or sell prints without our written permission. Commercial printing of eligible files may be available through our Reseller Program.

10. Our intellectual property

We own or license the content on the Site, including our names, logos, images and designs. Buying from us does not transfer ownership of them.

We claim no rights in the intellectual property of Games Workshop Group PLC or any other company.

11. Infringement notices

If you think something on the Site infringes your rights, email bwterrainforge@gmail.com. Include your contact details, the work you say is infringed, where the material is on our Site, a statement that you believe in good faith the use is not authorized, a statement under penalty of perjury that your notice is accurate and that you are authorized to act, and your physical or electronic signature. We can remove material and close the accounts of repeat infringers.

12. Outside companies

We use outside companies to process payments, host the Site, make products and deliver orders, including Shopify, Only-Games and independent print partners and marketplaces. Links to other sites are for convenience. We don't control those sites.

13. Disclaimers

The Site is provided as is and as available. We don't promise that it will always work or be free of errors. Hobby products need your care to prepare, print, handle and finish. Unless the law says otherwise, we disclaim implied warranties, including merchantability and fitness for a particular purpose. Some places don't allow this, so it may not apply to you.

14. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, and our total liability for a claim is limited to the amount you paid for the product or service involved. Nothing in these Terms limits a right you have that can't be limited by law, including rights under consumer protection law.

15. Your responsibility

To the extent the law allows, you agree to cover our reasonable losses and legal costs from a claim caused by your breach of these Terms, including a claim that material you sent us infringes someone's rights.

16. Governing law and disputes

Please email us first so we can try to fix the problem. Massachusetts law governs these Terms, and disputes go to the state or federal courts in Massachusetts, unless your local consumer law gives you the right to something else. EU and UK customers keep the rights their local law gives them.